Charles M. Wallen has been a thought leader in operations and IT risk management for over 20 years. He has provided consulting to public and private organizations, led industry-wide initiatives and managed global operations risk management and governance programs at American Express and Bank of America.
Mr. Wallen works closely with Carnegie Mellon University’s Software Engineering Institute (SEI) CERT Group as a Senior Member of the Technical Staff. His work at CERT focuses on resilience management, external dependency risk management and critical infrastructure protection. This relationship goes back to 2004 when he approached the SEI about collaborating to build a new approach to managing operational risk and resilience, which ultimately led to the body of work now known as the Resilience Management Model.
He is also a Principal with Spectrum Consulting Services, in Dallas, Texas, which he formed in 2004. Spectrum provides management consulting to a variety of industries, specializing in operations risk management, cybersecurity, business continuity, supplier oversight and governance.
Charles and his wife Marilyn Gay live in Irving, Texas and have a farm in Telephone, Texas. They have two sons, Ben and Charles IV who are pursuing careers as lawyers in Houston and Boston respectively.